Fairway Capital Recovery Blog

4 Things Your Collection Agency Should Never Do to Collect Debts

Posted by Matt Alkire on Tue, Mar 04, 2014

Despite the fact that there are many professional, responsible and above-board collection agencies operating in the U.S., there are a few that may not be so law-abiding and conscientious. Here are four major watch-outs to consider before partnering with any collection agency:

Collection agency watch-outs

1. Your collection agency should never violate laws or regulations

This may seem like a no-brainer, but not all collection agencies make compliance a priority. There are many laws that govern debt collection, such as the FDCPA, TCPA, FCRA and state regulations. These rules are in place to protect consumers and creditors, so any debt collection agency your business partners with needs to be in full compliance with federal and state regulations at all times.

2. Your collection agency should never treat your customers unprofessionally

Even if your customers owe your business money, they are still your customers. You want to make sure they are treated well. Despite the uncomfortable nature of the calls they make, professional debt collectors never get emotional or frustrated with a customer, instead remaining polite and reasonable at all times. It’s also not the job of a debt collector to pass judgment on the customer.

3. Your collection agency should never make false threats to collect a debt

In certain circumstances, a customer’s failure to pay a debt can cause a negative impact on their credit score. However, professional collectors would never threaten a customer with this consequence if it wasn’t a real possibility.

4. Your collection agency should never put your data at risk

The practice of collecting debts requires access to personal information on your customers, such as names, addresses and phone numbers. Your collection agency should ensure that your customer data are protected by having the right technology infrastructure in place, as well as company policies to regulate how their employees use the data. For instance, if anyone requests personal information on your customers, such as a loan document, the collection agency needs to have procedures in place to verify the legitimacy of the request before sharing any information.


Fairway Capital Recovery approaches these four issues by employing experienced, professional collectors, using state-of-the-art technology and following strict compliance controls. Get in touch with us to learn how we can recover your aged receivables while providing peace of mind for your business.


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Topics: collection agency, debt collection services, debt collection agency, collection agencies