Fairway Capital Recovery Blog

Talking Points for Good Collection Agency Calls

Posted by Matt Alkire on Wed, Oct 30, 2013

Great debt collectors remain professional and respectful at all times, which is no mean feat considering they are in an inherently uncomfortable situation—few people enjoy talking about their finances. Besides, many of the customers they are calling are experiencing feelings of shame, frustration, anger and other strong emotions.

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Topics: outsourcing debt collection, debt collection services, Debt collector, collection agency calls

Five Attributes of a Great Debt Collector

Posted by Matt Alkire on Fri, Sep 27, 2013

Debt collection professionals make calls on the behalf of your company to customers who have past-due bills. Not just anyone can pick up the phone and successfully collect a debt—it takes a special skill set and a high level of professionalism. Great debt collectors exhibit all of the following five attributes:

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Topics: collection agency, outsourcing debt collection, Hire a collection agency, Debt collector